11Chapter · FAQ
The questions operators actually ask.
Pricing is gated behind a free SEO audit or walkthrough. Everything else — SEO, migration, data, support — is answered here directly.
Will I lose my SEO?+
Your domain keeps its link equity through proper 301 redirects. Expect 4-12 weeks of ranking volatility during the recrawl. Long-tail traffic typically recovers first; head terms can take 6-8 weeks. We monitor for 60 days post-launch and fix any issues we identify. We can’t promise specific traffic outcomes — Google decides — but well-executed migrations typically preserve 80-90% of rankings.
Can I keep my custom domain?+
Yes. Every Citytize site runs on your domain. Your readers never see “citytize.com” anywhere.
What happens to my newsletter subscribers and members?+
They migrate over as part of your setup, included up to your plan’s record limits. Their accounts work, their preferences carry over, they keep receiving your newsletter from your sender domain. Subscriber data is processed under our DPA — see Data & Security.
Can I export my data if I leave?+
Yes. Full export available at any time, no hostage situations. You own your data, your domain, your content, your audience.
How fast can you launch?+
Standard timeline is 6-8 weeks for migration, 4-6 weeks for new launch. Faster is possible but not recommended for migration.
What if I need a feature that’s not on the roadmap?+
Tell us. If multiple operators need it, we build it as a module everyone gets. If it’s truly bespoke, we quote it separately.
Do you offer a free trial?+
EverythingCola.com is the trial — it’s the platform running live in production, not a stripped-down sandbox. Open it on your phone. The 60-day remediation guarantee on annual Migration plans is the closest thing to a money-back guarantee, bounded to scenarios we can actually control.
What about support?+
Standard plans get email support, 24-hour business-day response. Pro plans get priority support, 4-hour response. Founding Operators get a direct line to the founder.
Do you write content for me?+
No. You own editorial. Citytize is a software platform with onboarding — not a managed agency. The AI Bundle helps you produce content faster, but the editorial calls are yours.
What if my traffic actually drops after migration and doesn’t recover?+
We work with you for the full 60-day monitoring window to identify and fix the cause. If at day 60 we’ve completed remediation and your organic traffic is still below 70% of pre-migration baseline due to issues within our scope (redirect/schema/indexation/Core Web Vitals problems), the 60-day remediation guarantee on annual Migration plans applies: we refund the unused months of the platform fee, pro-rated from the trigger date. Setup fees are earned at kickoff and non-refundable. See “Why Annual Pricing Is the Smart Move” for the full terms.
What’s your data security posture?+
See Data & Security above. Short version: GDPR/CCPA-aware, DPA at signing, SOC 2 readiness baseline (formal cert when customer threshold justifies it), daily backups, full data export anytime, standard tooling stack means no proprietary lock-in.
How does pricing work?+
Pricing depends on your configuration. Schedule a walkthrough or send your site URL for a free SEO audit and we’ll share the right plan for your city.